Last updated: July 16, 2026
Privacy Policy
This Privacy Policy explains how ReserveAz collects, uses, shares, and protects information when you use the ReserveAz mobile app, website, venue tools, support channels, and related services.
If you do not agree with this policy, do not use ReserveAz.
Who is responsible for your information
ReserveAz is responsible for the information described in this policy. You can contact us with privacy questions, requests, or concerns using the email address at the bottom of this page.
Information we collect
Depending on how you use ReserveAz, we may collect or process:
- Account information, such as name, username, email address, phone number, sign-in method, role, and account status.
- Reservation information, such as venue, branch, date, time, party size, table or area preference, status, messages, and booking history.
- Venue information, such as venue profile details, branch information, menu links, floor or table layout details, staff roles, and venue contact details.
- Content you choose to submit, such as support messages, issue reports, reviews, chat messages, notes, photos, and other uploaded media.
- Device and app information, such as app version, device type, operating system, diagnostics, crash reports, performance data, approximate region, and security events.
- Messages you send us, including emails, support requests, contact forms, and the details we need to reply.
How we use information
- To create accounts, sign users in, manage access, and provide guest and venue features.
- To process reservation requests, booking updates, venue availability, messages, notifications, and support requests.
- To display venue profiles, menus, floor or table availability, and reservation status to users and venue staff.
- To answer questions, fix problems, keep the service working well, and improve reliability.
- To protect ReserveAz, venues, and users from misuse, fraud, security incidents, incorrect booking states, and policy violations.
- To comply with legal obligations, enforce our Terms, and keep appropriate business records.
Notifications and communications
If you enable notifications or provide contact details, we may send service messages about reservations, account activity, support, safety, and venue operations. You can control device notification permissions in your device settings. Some operational messages may still be necessary to provide the service.
Service providers
We use trusted providers to run ReserveAz, including hosting, database, sign-in, storage, email, analytics, crash reporting, security, support, and optional menu-reading or OCR tools. They can use information only to provide their service to ReserveAz and must protect it.
Sharing
We share information only as needed to operate ReserveAz, including:
- With venues, when needed to handle reservation requests, booking updates, guest messages, availability, support issues, or venue operations.
- With service providers who help us host, secure, analyze, support, and maintain the service.
- When required by law, court order, legal process, or government request.
- When needed to protect rights, safety, security, prevent abuse, investigate incidents, or enforce our Terms.
- If ReserveAz is sold, merged, or reorganized, with appropriate protections in place.
No sale of personal information
We do not sell personal information. We do not use personal information for third-party behavioral advertising unless we update this policy and obtain any consent required by applicable law and platform rules.
Retention
We keep information only for as long as we need it to run ReserveAz, meet legal duties, resolve disputes, prevent misuse, and keep necessary records. We may keep limited reservation, support, or venue records after an account closes when needed for security, fraud prevention, accounting, a dispute, or the law. When we cannot delete information, we may remove identifying details or limit access.
Your choices and requests
You can ask to see, export, correct, delete, or limit use of your personal information through in-app support or by email.
We may need to confirm your identity before acting on a request. We may keep limited information when the law, security, fraud prevention, accounting, or essential service operations require it.
Account Deletion · Data Requests
Security
We use technical and organizational safeguards to protect information. No online service is perfectly secure, but we limit access, avoid unnecessary personal data in diagnostics, and monitor for problems.
International processing
ReserveAz and its providers may process information in countries other than where you live. When required, we use protections for cross-border transfers.
Children
ReserveAz is not intended for children under 13. If you believe a child has provided personal information, contact us so we can review and remove it when appropriate.
Changes to this policy
We may update this Privacy Policy as ReserveAz changes. The Last updated date shows when the policy was last revised. If changes are material, we may provide additional notice in the app, on the website, or by email.
Contact
Privacy questions can be sent by email.